Covid-19 updates

Admin Dental

6/4/2020 UPDATE

We have today written to all patients concerning future dental care at Honesty.

We hope you are staying safe and well and we cannot wait to welcome you back through our doors once this crisis is resolved. As you can imagine these are extremely difficult times for us all with much uncertainty. Rest assured we are researching amongst our fellow dental professionals, our clinicians have joined many dental forums, these are giving us ‘food for thought’ and we are finding them great platforms to share/gather knowledge, as we all begin to rebuild our businesses.

Honesty Dental Plan – update

For those of you who belong to our Honesty Dental Plan, firstly we would like to thank you all for your continued support and trust. Your membership makes a significant difference in keeping our team together and the practice viable. We have built a first class group of highly committed clinicians and our wish, to you, is to continue to offer a high level of support particularly in these very  difficult times.

With this in mind we intend to credit your account for any services you do not receive.

For example: for anyone who has missed their routine examination and hygiene appointment (i.e. it was due in the last two weeks of March or April), you will be credited £80 to your account from the last two weeks of March. This will be continued for as long as the government or our governing body restrict our opening. You will remain on our Insurance Scheme, with all the benefits of our plan with your registered dentist and loyalty discount. This credit can be used against a check up/ hygiene upon reopening or if you wish to forgo the missed appointments this can be used against treatments going forward.

Over the last few weeks we have answered many calls from our patients and although we are unable to offer physical treatment, we have been there to offer analgesics, antibiotics and advise.

As this scenario moves forward we will keep you informed with any developments as they become available to us.

Stay safe and well.

Richard, Carole, Stephen and Team Honesty

25/3/2020 UPDATE

As you are aware, on the 16th March, after a weekend of information-gathering and talking to fellow professionals about the situation regarding Covid-19, we took the difficult decision to postpone all routine dental care.

As the situation escalates it has become necessary to close our doors completely, following directives from our governing body the BDA. We will however be answering our phone lines between 8am-12pm Monday to Friday and monitoring our emails daily.

Our contact details are as follows:

Telephone: 01274 533933


The situation is constantly evolving with more restrictions being placed on us daily, so updates will be posted on the website, Facebook and Instagram

Rest assured we will continue to be here for you at the end of the phone for any help and advice and to provide any necessary medication.

23/3/2020 UPDATE

As the ongoing situation deteriorates we have been advised by our governing body the British Dental Association to cease all routine dental treatment and only see extreme emergencies.

As you are aware we took the very difficult decision last week to close our doors. We would like to assure you we will still be seeing emergencies and would like to provide you with some guidelines of what constitutes an emergency appointment:

– Pain/toothache not controlled by paracetamol
– Facial swelling
– Suspicious oral ulceration longer than two weeks

We would also like to inform you there will be a strict triage regime in place and instructions given for entry to our practice, this is for your safety as well as our staff.

At this moment in time we will be available by phone at our practice from 8am till 12pm for urgent dental advice on 01274 533933 or by email.

As you are aware this is a fast moving situation and we know from updates with our fellow professionals and governing bodies, this may all change at a moments notice.

All appointments have been cancelled until the end of April, this will be reviewed regularly and if the situation improves they can all be reinstated as required.

We are grateful for your understanding at this difficult time for all of us, you will appreciate this is far from the best outcome for our practice, however, we are convinced this is the best scenario for all concerned. We are currently in discussions with your Honesty plan provider to make a financial reduction in lieu of these unprecedented circumstances, please be patient and we will update you as soon as we have more information.

We thank you for trusting us with your dental care and we hope you and your families remain safe and well.

17/3/2020 UPDATE

We would like to reassure all our Honesty plan patients that we are in close communication with our plan providers.

We are hoping these measures will only be temporary and as soon as it is safe to reopen, priority will be given to plan patients for all their dental requirements, with extra hygiene and dental appointments available. We would like to assure you that emergency appointments will be given priority to plan patients both in and out of hours.

In the unfortunate event of any redundancies our plan providers have asked us to reassure you all that the plan will be covered by the insurance. Click link below for more details.

We will continue to monitor the situation closely and keep you updated.

16/3/2020 UPDATE

As a valued patient here at Honesty, we wanted to inform you that after a weekend of information-gathering and talking to fellow professionals about the current situation regarding Covid-19, we have taken the difficult decision to postpone all routine dental care.

This has been necessary due to a combination of staff isolation and protecting vulnerable members of staff and patients. We will, however, run a core service to provide emergency dental care for all our patients who are not in compulsory isolation or suffering from symptoms of Covid-19. For all patients in this category there is a dedicated government team that can be contacted by 111.

For any patients who feel they need urgent care please contact us on 01274 533933 to discuss your individual case. We request that all orthodontic patients please call the practice to organise their follow up appointments.

We would like to assure you we are monitoring the situation closely and responding to the rapid changes every day, as the safety of our patients and staff remains our top priority.

Once we believe it is safe to do so, we will reopen and let you know via email or social media. Please see our website and Facebook for weekly updated information.

Through these difficult times please be aware we are increasing our cross-infection control policies for the protection of our patients and staff.